Find Your Answer Faster
Do you ship across Canada?
Yes! We deliver to all Canadian provinces and territories. Delivery times vary by region and appear during checkout.
How can I track my order?
You will receive a tracking link by email as soon as your order ships.
How long does shipping take?
Shipping times may vary depending on the supplier of each item within our fulfillment partner (AutoDS).
However, most orders follow the averages below:
- Standard shipping within Canada: 7–15 business days
- Expedited/Express shipping (when available): 3–7 business days
You’ll always see the estimated delivery time at checkout for each product before completing your order.
Where do products ship from?
Depending on the item, orders may ship from:
- Canada or the U.S. (fastest suppliers), or
- Other international artisan partners
Shipping origin depends on the AutoDS supplier assigned to your product.
The estimated delivery window appears automatically at checkout.
What if my package is delayed or lost?
If your order passes the maximum estimated shipping window, contact us at support@becharmy.com
We’ll coordinate with the supplier through AutoDS to:
- trace the package
- request an update
- issue a replacement or refund when eligible
Your happiness is our priority.
Do you offer express shipping?
Some suppliers offer Expedited Shipping.
If available for your item, the option will appear at checkout automatically.
Are customs fees included?
Most orders fulfilled within North America do not incur customs charges.
If a product ships internationally, customs fees (if applicable) are displayed at checkout or charged by your local carrier.
Do you offer returns or exchanges?
Yes. BeCharmy accepts returns and exchanges within the eligibility window stated in our Returns & Exchanges Policy.
All requests must be submitted through our Returns Center.
How do I request a return or exchange?
You can submit your request online through our Returns Center (linked in our FAQ and website footer).
Once your request is received, our team will guide you through the next steps.
How are returns processed if you use AutoDS?
BeCharmy fulfills orders through AutoDS suppliers, so the return process follows platform rules:
- After your request is approved, the supplier receives the return details.
- AutoDS coordinates the logistics for receiving or replacing the item.
- Return instructions may vary depending on the supplier assigned to your order.
- Everything is handled through our support team, who will guide you step-by-step.
Are there items that cannot be returned or exchanged?
Some products have restricted eligibility based on supplier policies, including:
- Personalized or customized charms
- Items not in original packaging
- Items that have been worn, used or damaged
- Certain supplier-specific items that allow returns but not exchanges
For clarity, eligibility is always shown in your return request.
Who pays for return shipping?
Return shipping fees depend on the supplier handling your order.
Some suppliers cover return shipping; others require the customer to pay.
You will see the exact instructions during your return request.
When will I receive my refund?
Some suppliers offer Expedited Shipping.
If available for your item, the option will appear at checkout automatically.
Where can I read the full policy?
You can find complete details on the Returns & Exchanges Policy page (link).
Are BeCharmy charms handmade?
Many BeCharmy pieces are handcrafted or finished by artisans to ensure detail, shine and delicacy of design—perfect for meaningful gifting and everyday elegance.
What materials are BeCharmy charms made of?
Our charms use high-quality metals such as sterling silver, stainless steel, and premium gold-plated finishes. Every product page lists full material details for complete transparency.
Are BeCharmy charms nickel-free and hypoallergenic?
Yes. Most BeCharmy pieces are nickel-free and suitable for sensitive skin. If you have allergies, always check the materials listed on the product page.
How do I care for my charm jewelry?
To keep your pieces shining: – avoid harsh chemicals – store in a dry place – clean gently with a soft cloth
What makes BeCharmy charm jewelry unique?
Our charm jewelry blends modern elegance, meaningful storytelling, and artistic craftsmanship.
Each charm is designed to help you express who you are — your moments, your passions, your story.
Are BeCharmy bracelets compatible with other brands?
Yes, our charms are compatible with most standard charm bracelet systems, including many popular brands.
Check individual product descriptions for sizing details.
Do the charms fit all bracelet sizes?
Most charms fit standard charm bracelet designs.
However, we always recommend checking the product page for exact measurements to ensure a perfect fit.
How much does each charm weigh
Charm weight varies by design.
Each product page includes details on size, structure and weight when available.
Are charms safe for everyday wear?
Yes, our charms are made for everyday beauty.
We recommend following our care guide to extend shine and durability.
What materials are the charms made of?
Our charms are made using high-quality materials such as:
- sterling silver
- stainless steel
- gold-plated finishes
- enamel
- cubic zirconia
Materials may vary by supplier; each product page lists full details.
How should I care for my BeCharmy jewelry?
To keep your charms beautiful:
- Avoid water exposure
- Store separately to prevent scratches
- Clean gently with a soft polishing cloth
- Avoid perfumes, lotions and harsh chemicals
Can charms tarnish over time?
Silver and plated metals may naturally tarnish with exposure to moisture, skin pH and air.
Regular cleaning and proper storage help maintain the shine.
Are your materials hypoallergenic?
Many of our pieces use hypoallergenic stainless steel or silver.
Check each product page for material details and allergy-friendly specifications.
Are gold-plated charms water-resistant?
Gold-plated charms are not fully water-resistant.
To preserve the plating, avoid showering, swimming or exercising while wearing them.
Do you offer gift packaging?
Yes! We offer gift-ready packaging.
During checkout on our Shopify store, you can select “Add gift packaging” before completing your purchase. Just follow these steps:
How to add gift packaging:
- Add your favorite charm or bracelet to the cart.
- Go to Checkout.
- On the right side (Order Summary), click “Add gift packaging” if the option is available for the selected item.
- Confirm and place your order.
Can I include a personalized gift message?
Yes, some products allow a gift note at checkout.
If available, a message box will appear automatically.
Do you offer digital or physical gift cards?
We currently offer digital gift cards, delivered instantly by email.
Can I send a gift directly to someone else’s address?
Absolutely, just enter the recipient’s address at checkout.
No pricing information appears in the package.
What are the best charms to give as gifts?
Our most-loved gift charms include:
- heart charms
- birthstone charms
- initials
- pet charms
- milestone charms (graduation, new mom, anniversary)
Explore our “Gifts & Celebrations” collection for curated ideas.
What makes BeCharmy charm jewelry unique?
BeCharmy charms are crafted to tell personal stories. Each piece blends modern design, emotional meaning and high-quality materials, creating jewelry that celebrates individuality and self-expression.
Where is BeCharmy based?
BeCharmy is proudly based in Canada. To bring each charm to life, we collaborate with skilled artisans and trusted production partners from different parts of the world. Our bracelets and charms are crafted and fulfilled through AutoDS: Dropshipping & POD, a global logistics network that ensures safe, fast, and reliable delivery across Canada.
This structure allows us to offer high-quality charm jewelry with accessible prices—without compromising meaning, craftsmanship, or your experience.
Can I edit or cancel my order after purchasing?
Orders can be modified or canceled only before they are processed by the supplier.
If you need to make a change, contact us as soon as possible.
What payment methods do you accept?
We accept:
- Shopify Payments
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- PayPal (when enabled)
All transactions are encrypted and secure.
I never received my order confirmation email — what should I do?
Check your spam/junk folder.
If it’s not there, contact our team and we’ll resend it right away.
Is my payment information secure?
Yes — payments are processed through Shopify’s Level-1 PCI DSS compliant system, one of the safest in global e-commerce.
Can I apply discount codes or gift cards at checkout?
Yes! Enter your discount code or gift card number on the checkout page before completing your purchase.