BeCharmy charm jewelry contact support page

CUSTOMER SUPPORT HUB

  • How can we assist you today?

    Check the delivery status of your order with us. Our customer support will help you.

    Send Message 

  • Start a return or exchange

    If something didn’t feel perfect, we’ll guide you through returning or exchanging your item.

    Send Message 

  • Contact our support team

    Need personalized assistance? We’re happy to help. Click the link bellow and write to us.

    Send Message 

  • Didn’t receive your confirmation email?

    Sometimes emails fall into spam or promotions. If you still can’t find it, our team can help you.

    Send Message 
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BeCharmy returns and exchanges support link.

BeCharmy order tracking help section

Start a return

BeCharmy follows Shopify + AutoDS guidelines to ensure secure and transparent returns.

Start sending a message to us; it only takes a minute.

Send a message

BeCharmy help desk charm bracelet inquiries
BeCharmy online jewelry contact form

What is eligible?

Eligibility depends on the supplier responsible for your product.

Most non-personalized charms are returnable within the policy window.

View Full Returns Policy →

BeCharmy message support jewelry store online

Send us a message, we reply with care, clarity and joy.

Customer Support Hours

We’re here for you, Monday to Friday, 9am-5pm, from Vancouver, BC, Canada (Pacific Time – PT).

If you reach out after hours, don’t worry,  we’ll reply with care within 24 hours.

BeCharmy shipping and delivery assistance frequently questions customer support page

 Still need help?

Explore our full FAQ with 20+ common questions about charms, shipping and personalization.

Go to FAQ →